Privacy Notice

1. WHO WE ARE

Tokyo Nights is an entertainment events brand committed to protecting your privacy and personal data. This privacy notice explains how we collect, use, and protect your information when you use our websites, apps, services, or attend our events (collectively, the "Services").

2. INFORMATION WE COLLECT

Personal Data You Provide Directly

• Account Information: Name, username, email address, phone number, date of birth, password
• Event Tickets: Name, contact details, payment information, dietary requirements, accessibility needs
• Communications: Messages, feedback, support requests, survey responses
• Marketing Preferences: Communication preferences, interests, event preferences

Personal Data We Collect Automatically

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, click-through data, session information
• Location Data: General location (city/region level) based on IP address
• Analytics Data: Website performance, user behaviour patterns (anonymized where possible)

Personal Data From Third Parties

• Social Media Platforms: Profile information when you connect social media accounts (subject to your privacy settings)
• Event Partners: Guest list information provided by mutual contacts or event partners
• Payment Processors: Transaction confirmation data

3. LAWFUL BASIS FOR PROCESSING

We process your personal data based on the following lawful grounds:

• Consent: Marketing communications, non-essential cookies, social media integration
• Contract Performance: Processing ticket purchases, providing event services, account management
• Legitimate Interests: Website analytics, security, business development, direct marketing to existing customers
• Legal Obligation: Financial record keeping, health and safety requirements

4. HOW WE USE YOUR INFORMATION

Event Services

• Processing ticket sales and event bookings
• Managing event attendance and check-in
• Providing customer support and assistance
• Ensuring event security and safety
• Meeting dietary and accessibility requirements

Communications

• Sending booking confirmations and event updates
• Marketing communications about upcoming events (with consent)
• Customer service and support communications
• Legal and administrative notices

Business Operations

• Website analytics and performance monitoring
• Fraud prevention and security
• Financial reporting and record keeping
• Service improvement and development

5. COOKIES AND TRACKING

We use cookies and similar technologies on our websites and apps. You can control cookie settings through our cookie preference centre.

Essential Cookies

These cookies are necessary for basic website functionality and cannot be disabled:

• Session management cookies
• Security cookies
• Load balancing cookies

Analytics Cookies (Consent Required)

• Google Analytics (_ga, _gid, _gat_gtag)
• Website performance tracking
• User behavior analysis (anonymized)

Marketing Cookies (Consent Required)

• Social media integration cookies
• Advertising platform cookies
• Retargeting cookies

Cookie Consent Management

• You can withdraw cookie consent at any time through our cookie settings
• We maintain records of your consent choices
• Non-essential cookies are blocked until you provide consent

Cookie Settings: You can manage your cookie preferences through our preference centre accessible via the cookie banner.

6. DATA SHARING AND DISCLOSURE

We do not sell your personal data. We may share your information in the following circumstances:

Service Providers

• Payment processors (for transaction processing)
• Event venue partners (for event management)
• IT service providers (for system maintenance)
• Marketing service providers (with your consent)

Legal Requirements

• To comply with legal obligations
• To protect our legal rights and interests
• In response to court orders or legal process
• To prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the business transaction.

7. INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred to and processed in countries outside the UK.

8. DATA RETENTION

We retain personal data only as long as necessary.

10. CHILDREN'S PRIVACY

Age Requirements

Our services and events are intended for users aged 18 and over.

Under 13 Years

We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will delete it promptly.

11. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data.

12. MARKETING COMMUNICATIONS

Consent-Based Marketing

We only send marketing communications with your explicit consent. You can:

• Subscribe to marketing emails through opt-in forms
• Choose communication preferences (event types, frequency)
• Unsubscribe at any time via email links or account settings

Legitimate Interest Marketing

We may send service-related communications and marketing to existing customers based on legitimate interest, including:

• Event updates for purchased tickets
• Related event recommendations
• Service improvements and new features

Social Media Marketing

When you follow our social media accounts, we may use publicly available information (username, general interests) to create targeted content and advertising within the social media platform's systems.

13. THIRD-PARTY SERVICES

Social Media Integration

Our services may integrate with social media platforms such as (Facebook, Instagram, Twitter and Tiktok). These integrations are subject to the third party's privacy policies:

• Facebook: https://www.facebook.com/privacy/policy
• Instagram: https://help.instagram.com/519522125107875
• X: https://x.com/en/privacy
• Youtube: https://www.youtube.com/howyoutubeworks/privacy/
• Tiktok: https://support.tiktok.com/en/account-and-privacy/account-privacy-settings

Payment Processing

We use third-party payment processors who act as data processors. They process payment data according to their own privacy policies and security standards (PCI DSS compliance).

Event Ticketing Partners

We may partner with ticketing platforms who act as joint controllers for ticket sales. Their privacy policies apply to data they collect.

14. CHANGES TO THIS PRIVACY NOTICE

We may update this privacy notice to reflect changes in our practices or legal requirements. We will post updated notices on our website when this happens.

15. CONTACT INFORMATION AND COMPLAINTS

Data Protection Enquiries

Email: info@tokyonights.net