Privacy Notice
1. WHO WE ARE
Tokyo Nights is an entertainment events brand committed to protecting your privacy and personal data. This privacy notice explains how we collect, use, and protect your information when you use our websites, apps, services, or attend our events (collectively, the "Services").
UK Company Number: 16479721
Registered Address: 20 Wenlock Road, London, N1 7GU
Contact Email: info@tokyonights.net
2. INFORMATION WE COLLECT
Personal Data You Provide Directly
Account Information: Name, username, email address, phone number, date of birth, password
Event Tickets: Name, contact details, payment information, dietary requirements, accessibility needs
Communications: Messages, feedback, support requests, survey responses
Marketing Preferences: Communication preferences, interests, event preferences
Personal Data We Collect Automatically
Device Information: IP address, browser type, device type, operating system
Usage Data: Pages visited, time spent, click-through data, session information
Location Data: General location (city/region level) based on IP address
Analytics Data: Website performance, user behaviour patterns (anonymized where possible)
Personal Data From Third Parties
Social Media Platforms: Profile information when you connect social media accounts (subject to your privacy settings)
Event Partners: Guest list information provided by mutual contacts or event partners
Payment Processors: Transaction confirmation data
3. LAWFUL BASIS FOR PROCESSING
We process your personal data based on the following lawful grounds:
Consent: Marketing communications, non-essential cookies, social media integration
Contract Performance: Processing ticket purchases, providing event services, account management
Legitimate Interests: Website analytics, security, business development, direct marketing to existing customers
Legal Obligation: Financial record keeping, health and safety requirements
4. HOW WE USE YOUR INFORMATION
Event Services
Processing ticket sales and event bookings
Managing event attendance and check-in
Providing customer support and assistance
Ensuring event security and safety
Meeting dietary and accessibility requirements
Communications
Sending booking confirmations and event updates
Marketing communications about upcoming events (with consent)
Customer service and support communications
Legal and administrative notices
Business Operations
Website analytics and performance monitoring
Fraud prevention and security
Financial reporting and record keeping
Service improvement and development
5. COOKIES AND TRACKING
We use cookies and similar technologies on our websites and apps. You can control cookie settings through our cookie preference centre.
Essential Cookies
These cookies are necessary for basic website functionality and cannot be disabled:
Session management cookies
Security cookies
Load balancing cookies
Analytics Cookies (Consent Required)
Google Analytics (_ga, gid, gat_gtag)
Website performance tracking
User behavior analysis (anonymized)
Marketing Cookies (Consent Required)
Social media integration cookies
Advertising platform cookies
Retargeting cookies
Cookie Consent Management
You can withdraw cookie consent at any time through our cookie settings
We maintain records of your consent choices
Non-essential cookies are blocked until you provide consent
Cookie Settings: You can manage your cookie preferences through our preference centre accessible via the cookie banner.
6. DATA SHARING AND DISCLOSURE
We do not sell your personal data. We may share your information in the following circumstances:
Service Providers
Payment processors (for transaction processing)
Event venue partners (for event management)
IT service providers (for system maintenance)
Marketing service providers (with your consent)
Legal Requirements
To comply with legal obligations
To protect our legal rights and interests
In response to court orders or legal process
To prevent fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the business transaction.
7. INTERNATIONAL DATA TRANSFERS
Your personal data may be transferred to and processed in countries outside the UK.
8. DATA RETENTION
We retain personal data only as long as necessary.
10. CHILDREN'S PRIVACY
Age Requirements
Our services and events are intended for users aged 18 and over.
Under 13 Years
We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will delete it promptly.
11. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal data.
12. MARKETING COMMUNICATIONS
Consent-Based Marketing
We only send marketing communications with your explicit consent. You can:
Subscribe to marketing emails through opt-in forms
Choose communication preferences (event types, frequency)
Unsubscribe at any time via email links or account settings
Legitimate Interest Marketing
We may send service-related communications and marketing to existing customers based on legitimate interest, including:
Event updates for purchased tickets
Related event recommendations
Service improvements and new features
Social Media Marketing
When you follow our social media accounts, we may use publicly available information (username, general interests) to create targeted content and advertising within the social media platform's systems.
13. THIRD-PARTY SERVICES
Social Media Integration
Our services may integrate with social media platforms such as (Facebook, Instagram, Twitter and Tiktok). These integrations are subject to the third party's privacy policies:
Facebook: https://www.facebook.com/privacy/policy
Instagram: https://help.instagram.com/519522125107875
Tiktok: https://support.tiktok.com/en/account-and-privacy/account-privacy-settings
Payment Processing
We use third-party payment processors who act as data processors. They process payment data according to their own privacy policies and security standards (PCI DSS compliance).
Event Ticketing Partners
We may partner with ticketing platforms who act as joint controllers for ticket sales. Their privacy policies apply to data they collect.
14. CHANGES TO THIS PRIVACY NOTICE
We may update this privacy notice to reflect changes in our practices or legal requirements. We will post updated notices on our website when this happens.
15. CONTACT INFORMATION AND COMPLAINTS
Data Protection Enquiries
Email: info@tokyonights.net
This privacy notice applies to all Tokyo Nights services and platforms. For specific questions about our data practices, please don't hesitate to contact us.